Service & Support

FOTILE RETURN POLICY

We will accept return requests, shipping discrepancies or products arrived damaged claims for purchases through FOTILE America LLC direct owned stores* within the first 30 days from purchase; or for purchases through shop.fotileglobal.com within the first 30 days from product delivery. Products must be in their original purchased/ new condition**. Refurbished products are not returnable. We require the original purchase receipt for filing a return.read more

FOTILE WARRANTY POLICY

For range hood purchases made on or after 11/15/2019
Fotile is offering five years limited warranty on range hood products. Life time limited warranty on motors
From your purchase date, TWO (2) YEARS FULL WARRANTY ON ALL FOTILE RANGE HOOD PRODUCTS AND PARTS AND THREE (3) YEARS LIMITED WARRANTY ON ALL PARTS OF FOTILE RANGE HOOD PRODUCTS*read more

For range hood purchases made before 11/15/2019
Fotile is offering five years limited warranty on range hood products. Life time limited warranty on motors
From your purchase date, ONE (1) YEARS FULL WARRANTY ON ALL FOTILE RANGE HOOD PRODUCTS AND PARTS AND FOUR (4) YEARS LIMITED WARRANTY ON ALL PARTS OF FOTILE RANGE HOOD PRODUCTS*read more

Extended warranty service:

1-year extended warranty, buy now

2-year extended warranty, buy now

3-year extended warranty, buy now.

PRODUCT REGISTRATION

Register your product here.

Contact Us:

Toll Free: 1(888)315-0366
Email: marketing@fotile.com
Email: serviceusa@fotile.com
WeChat Customer Service: fotileus
Live Chat: Chat with us now!

SERVICE COMMITMENT

US customer service toll free number/ customer service live chat / Wechat, 9am~5pm EST,
Mon~Fri real-time response
US customer service email, responses with in 12 business hours