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A LETTER TO OUR CUSTOMERS AND COMMUNITY

2020.03.27

We understand this is a difficult time for everyone. At FOTILE, we never stop thinking about our customers, and we’re here to support our valued community.

Due to the widespread nature of COVID-19 coronavirus, we’re committed to doing our part to prevent further spreading of the virus. We are taking proactive measures to protect your health and the health of our team.

As of Tuesday, March 17, all FOTILE employees based in the following three sites will be working from home:

 

·  Parsippany, NJ

·  Rancho Cucamonga, CA

·  Sugar Land, TX

 

Additionally, with a portion of our retail dealers closing their brick-and-mortar locations, we encourage all customers to call ahead before shopping. All online FOTILE shops will remain open, however, and our customer service team can still be reached at the following:

·  Email: serviceusa@fotile.com

·  Phone: 888-315-0366 (Monday~ Friday 9:00am~5:30pm EST, Sat and Sun 12:00noon~8:30pm EST)

·  WeChat service account: fotileus.

 

We will continue to closely monitor our logistics service and supply chain to ensure we can provide customers with the quality appliances you’ve come to expect from the FOTILE brand.

We are also in close communications with our third party service and installations teams to ensure timely, professional services. All technicians who will be entering customers’ homes are required to wear masks, which are provided by FOTILE.

Despite these unforeseen challenges, we’re committed to keeping our community informed.

We encourage everyone to follow the guidance of healthcare professionals in taking preventive actions.

Hard time brings us closer, and we’re all in this together.